Welcome to Purchase Our Children's Amusement Equipment

Given the nature of substantial capital investment, high asset value, and large volume of our children's amusement equipment products, returns are not accepted except in special cases. However, we guarantee to offer you comprehensive after-sales support to ensure that any problems you encounter during the use of the products can be properly resolved.

Technical Communication

If you encounter any problems, regardless of severity, during the use of the children's amusement equipment, please contact us immediately. You can initiate communication in the following ways:
Email: Send an email to FunfortBear@protonmail.com. Clearly indicate "Product Problem Feedback - [Order Number]" in the subject line of the email. In the body of the email, describe in detail the circumstances under which the problem occurred, the performance of the equipment, and attach relevant photos or videos. This will help us understand the situation more quickly and accurately.

Solution Provision

After receiving your feedback, our professional technical team will contact you within 15 working hours. The technicians will communicate with you via email and then furnish you with a preliminary solution and operating guidelines.
If the problem cannot be solved through communication and guidance, in cases where parts require replacement, we will provide genuine parts manufactured by the original equipment manufacturer at a reasonable price. The parts are of guaranteed quality as they are produced by the original equipment manufacturer. We will also provide detailed replacement instructions. If the problem is more complex and on-site handling is indeed necessary, we will arrange for professional technicians to visit your site according to the actual situation. The associated costs for the technicians' visit will be negotiated with you based on factors such as the specific service content and distance.
We are committed to ensuring that the children's amusement equipment you purchase is always in good working condition through active and effective communication and professional solutions, bringing lasting joy to children.

技术人员访问的相关费用将根据特定的服务内容和距离等因素与您协商。

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